Shawn mocked me while I spoke with him on phone, laughing at me while I talked and repeatedly saying, "Stay positive and encouraged." As a customer, I was not calling for them to give me an uplifting message. I was calling to have my problem resolved with respect. He referred me to Delta Furniture who he said manufacture the furniture.
I once thought this store had great customer service but I was wrong. They will probably give you good service when they need your money. On top of it, he said I bought really cheap furniture. By my standards, it was not cheap and I expected it to last longer than a few months and be without defects. When I asked to speak to the owner of the store, Shawn ended the conversation and later cut the line.
Lot's of brand name furniture, nice selection overall
Excellent place for buying furniture you should try it
Going back for a recliner. They were nice and helpful and have nice furniture. Prices are the cheapest around
As they say, the sweetness of what looks like low price lasts longer than the bitterness of poor quality. Stay away from the shoddy work in this store if you need to be safe and happy. Claiming a defect in a product was the result of customer abuse, after your poor attempt at fixing it, is being abusive to your customers.
I bought a sectional from the North Fort Myers Store that I thought looked good and at a reasonable price in 2015. When I brought the furniture home, one of the pieces seemed to be slanting when we sat on it. I called the store expecting them to give me a replacement, but they took it in saying they would take care of it. About a year later the piece would touch the ground where the defect was before. When I went to the store early this year, they told me they would fix it as long as I presented an invoice to them. I faxed the invoice and a few days later had to follow-up to find out if they received the fax. I was told someone in charge of the repairs would call me. Today, someone by the name of Shawn called and told me they could not fix it because it was no longer under warranty and they did not fix things that were damaged because of abuse.
Not very professional. But what can you expect.....
Price Cutter sold me a piece of defective furniture and fixed it with some of form of plaster which turns out to be a long piece of metal attached to the frame. The weakness in the furniture was supported by the piece of metal. Since wood is weaker than metal, the piece of metal is still where they placed it but the wood gave way.
Price Cutter Furniture Inc is a US Furniture Store based in North Fort Myers, Florida. Price Cutter Furniture Inc is located at 1105 N Tamiami Trail, North Fort Myers, FL 33903, USA.
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